Frequently Asked Questions

You can register two ways: (1) Sign up with Google — just one click, or (2) Sign up manually with your name, email, WhatsApp number, and password. For manual sign-up, we send a 6-digit verification code (OTP) to your email, which you must enter to activate your account.

The OTP code confirms that the email address you registered is correct and genuinely belongs to you, so order notifications and other important information reliably reach you. A new account will not be active until the OTP code is entered correctly.

First check your Spam/Promotions folder. If it still isn't there, use the "Resend code" button on the verification page (available every 60 seconds). Also make sure the email address you typed when registering is correct.

Yes. You need to log in first (via Google or email & password) so your order is saved and its status can be tracked on the "My Orders" page.

Please contact our team via WhatsApp with your account email, and we will help you reset your password.

Our current product categories include Steel Bars, Canopies, Fences, Steel Walls, Light Steel, and Cement. You can filter products by category on the Products page.

Use the search box on the Products page or the small search box at the top (navbar) — results appear instantly as you type, no need to press a button or Enter.

Materials such as steel bars, cement, and light steel are ready-to-ship goods based on stock. Canopies and wrought-iron fences, on the other hand, are custom fabricated products made/welded to your order's size, so production time is longer.

For the Greater Jakarta (Jabodetabek) and West Java areas served by our own fleet, yes — the price already includes shipping (free delivery). For other areas in Indonesia shipped via courier, there is an additional shipping cost that our team will inform you of before the order is processed.

Stock is shown in real time, but in certain situations (e.g. two buyers ordering limited stock at the same time) a discrepancy can occur. If this happens, we will contact you via WhatsApp to find the best solution.

Choose the products you need on the Products page, add them to your Cart, then proceed to Checkout to fill in your shipping details and select a payment method.

An order is considered final once payment is successfully confirmed — either automatically via the Xendit payment gateway, or after an admin verifies your manual bank transfer proof.

As long as the order status is not yet "Processing", contact us as soon as possible via WhatsApp with your order code to change the address. Once the status is "Processing", an address change may no longer be possible.

Yes, as long as the order status is not yet "Processing". Contact us as soon as possible via WhatsApp to request a cancellation. For custom fabricated products whose materials have already started being worked on, a full cancellation may no longer be possible — see the Terms & Conditions page for details.

Payment can be made via the Xendit payment gateway (Credit/Debit Card, Virtual Account, or QRIS), or manual bank transfer as an alternative.

Yes, it's safe. Card details (number, CVV, etc.) are entered directly on Xendit's encrypted page — we never receive or store your card data on our systems.

After transferring, open your order detail page and click the "I Have Transferred" button. Our admin will verify it and change the status to "Paid", and you will receive an automatic email notification once the status changes.

For manual transfers, the status changes after an admin verifies your proof of transfer, usually within minutes to a few hours during business hours. If it hasn't changed after more than 1×24 hours, contact us via WhatsApp with your proof of transfer.

The order will be automatically cancelled by the system if it is not paid by the deadline (the validity period of the Virtual Account/payment instructions), and the product stock will be released again.

For areas served by our own fleet (Jabodetabek & West Java), the delivery schedule is confirmed by an admin via WhatsApp after payment is received. For other areas via courier, arrival time follows the estimate of the courier service used.

Yes. For areas outside our own fleet's reach, shipping is done via a third-party courier nationwide across Indonesia. Cost and estimated time will be informed by our team via WhatsApp before the order is processed.

You will receive an automatic email notification as soon as the order status changes to "Shipped", complete with a tracking number if the order uses a courier service.

Yes. Our system sends an automatic email every time your order status changes — from order received, payment confirmed, shipped, to completed — so you don't need to keep checking manually.

Report it promptly within a maximum of 1×24 hours of receiving the item, including photos/video of its condition, via WhatsApp 0831-1658-2751. See the Refunds & Warranty Policy page for details.

Not all. Materials that have already been cut/installed, and custom fabricated products completed according to the order specification, cannot be returned merely due to a change of mind. Claims still apply if there is shipping damage or a production defect.

Once a resolution agreement is reached, funds are refunded within a maximum of 7–14 business days to the original account/payment method, following the processing time of the bank/payment gateway.

Yes, our fabricated products carry a workmanship warranty (welding/construction warranty) as agreed for the project. The warranty does not cover rust from extreme weather/lack of maintenance, impact damage, or third-party modification after installation.

Yes, it's safe. Account passwords are stored hashed (unreadable), login sessions are protected by secure cookies, and we never sell your personal data to anyone. See the Privacy Policy page for details.

Your data is only shared to the extent necessary: the Xendit payment gateway to process payment, an email service provider to send OTPs/notifications, and courier companies (name, address, contact) if your order is shipped via a third-party courier.